The Business of Communication -  by Terry Goodwin

Whether or not you are an adherent of Neuro-Linguistic Programming (NLP). you can profitably utilise many of its techniques and principles to become a more effective communicator, both in your personal and your professional interactions.

Terry Goodwin has devoted this article to the subject of effective business communication, using the presuppositions of NLP,  but much of what he describes is equally effective when applied to personal communication and relationships.